Maintenance Agreement
Advantages. Summary Table
| Advantage | No Maintenance | Maintenance |
|---|---|---|
| Technical support by web | ||
| Access to videos and technical notes | ||
| Usual response time for queries and issues 1 business day | ||
| Technical support by email | ||
| Telephone inquiries (1) | ||
| Technical support by chat and remote control (2) | ||
| Timely information on improvements and bug fixes | ||
| Free updates | ||
| Free updates for new CAD versions | ||
| Implementation of new file formats (3) | ||
| Preferential attention for submitting suggestions (4) |
Notes:
- (1) Only in Spain.
- (2) Only when an appointment has been arranged with the support technicians.
- (3) Only if enough technical information is available and considered of interest to users.
- (4) Does not imply implementation commitment.
We can help you
If you have any specific questions about your needs, or if you already have it clear and want to buy the application, do not hesitate. Contact us and we will be happy to assist you.
Maintenance contract FAQs
Of course, this is one of its advantages. In the case of not having it in force, you would have to purchase an update.
Of course! You can open a new case in the support area of the web or send us an email indicating your license number and details about your questions, and we will respond quickly.
Yes! You can send us the file and data of your license, and we will assist you if the format is supported by the application. In the event that it is not and is considered of general interest, it will be implemented quickly or added to the list of suggestions for future improvements, depending on its complexity.
Send screenshots of the error that occurs and describe the characteristics of your computer and the serial number of your license. In case of need, you can agree with our technicians a remote session so that we can help you with the installation, completely free of charge.
Enter the private area of the web, and describe the idea within the Suggestions section, attaching the files that can illustrate it. All of them are registered and evaluated for possible developments of new versions.
It is possible that it has expired or that the dongle has broken down. In any case open a new support case and we will answer you quickly.
Enter the private area of the web and create an incident, explaining how to play it and attaching the necessary files. Our technicians will help you solve it.
The maintenance contract entitles you to all improvements and updates that occur in that period. To do this, simply enter the private area of the web and download the corresponding files.
European Regional Development Fund.
APLITOP S.L. has been a beneficiary of the European Regional Development Fund whose objective is to improve the use and quality of information and communication technologies and access to them and thanks to which it has optimized our commercial processes for the improvement of competitiveness and productivity of the company 2022. For this, it has had the support of the INNOCAMARA PROGRAM of the Chamber of Commerce of Malaga. "A way of making Europe".
