Advantage | No Maintenance | Maintenance |
---|---|---|
Technical support by web | ||
Access to videos and technical notes | ||
Usual response time for queries and issues 1 business day | ||
Technical support by email | ||
Telephone inquiries (1) | ||
Technical support by chat and remote control (2) | ||
Timely information on improvements and bug fixes | ||
Free updates | ||
Free updates for new CAD versions | ||
Implementation of new file formats (3) | ||
Preferential attention for submitting suggestions (4) |
Need help? Click on the following button to contact us and we will be happy to assist you.
Of course, this is one of its advantages. In the case of not having it in force, you would have to purchase an update.
Of course! You can open a new case in the support area of the web or send us an email indicating your license number and details about your questions, and we will respond quickly.
Yes! You can send us the file and data of your license, and we will assist you if the format is supported by the application. In the event that it is not and is considered of general interest, it will be implemented quickly or added to the list of suggestions for future improvements, depending on its complexity.
Send screenshots of the error that occurs and describe the characteristics of your computer and the serial number of your license. In case of need, you can agree with our technicians a remote session so that we can help you with the installation, completely free of charge.
Enter the private area of the web, and describe the idea within the Suggestions section, attaching the files that can illustrate it. All of them are registered and evaluated for possible developments of new versions.
It is possible that it has expired or that the dongle has broken down. In any case open a new support case and we will answer you quickly.
Enter the private area of the web and create an incident, explaining how to play it and attaching the necessary files. Our technicians will help you solve it.
The maintenance contract entitles you to all improvements and updates that occur in that period. To do this, simply enter the private area of the web and download the corresponding files.
You are always improving and the support when I need it, I have it. Thank you. Best regards
Juan Luis Blázquez Manzano
Engineer Surveyor
I am very happy with the product, but above all with the excellent attention and quick response to the issues found
Rubén Rojo
Topography Chief
Their technical support has high quality, and they devote themselves to make improvements suggested by users constantly.
Agustín López Doval
Commercial Director
I´m very grateful for the quick and concrete answers that make your support service one of the best I have experienced. I made the changes that they recommended me and I was finally able to create the project and see it in 3D.
Frank Saavedra
Deputy Director of Geodesy and Survey
The technical Support is very good, quickly and precise answers about TcpScancyr and TcpTunnel.
Daniel Alves
New Technology Manager