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1.4. TROUBLESHOOTING

The installation program automatically installs the drivers needed for the proper running of the program's protection. Only if a network license is acquired is necessary to carry out some further operations after the program has been installed.
If, on starting up the program, you see the message "ERROR: Hardlock not found" or similar, it may be the case that the protection drivers have not been installed properly. To ensure correct installation, run the setup.exe file in the drivers\sentinel folder of the program DVD. Once the installation has been completed, reboot the computer.
In order to solve other problems that might arise during the installation or use of the software, there is product support information on our website.